Extreme Car Audio
3165 29th Street Southeast, Kentwood
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Great customer service! Worked with Nick l, who was super friendly abd not a pushy sales rep. I also dropped my wife’s vehicle off abd 2 other employees came me a ride back to my work which was not a service they offer, but did just because. … More Highly recommended!!
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I had them install running boards on my brand new truck. After they were installed, I wasn’t initially happy with the height of the step as it was too low. Without hesitation, they contacted the distributor and filed for an exchange. They … More fit me in to their schedule last minute and worked diligently to give me the best experience. Everyone in the showroom is helpful and knowledgeable and I will definitely be recommending them to family and friends as this is how they earned my business. Great company!
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Had them do tint on my pickup. Had a little hiccup with the tint. Without hesitation they were willing to fix it. They worked around my busy schedule and got me in when I called at the last minute. Would recommend them to anyone. Very … More pleased. Will do future business with them.
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UPDATED REVIEW-
Since I posted this review the owner Pablo met with me and made a game plan to correct the issues. Between Pablo and Nic I was given options that I wasn't given in the beginning. Once the old vinyl was taken off it … More was determined that my hood had rock chips in the paint and was at least one of the culprits to why the vinyl was bubbling. Extreme Car Audio/Pablo gave me a couple options and I chose to have the hood corrected and repainted. Pablo offered a great price to get this done. Once the hood was fixed and cured, they went to work on correcting the vinyl. Basically all of the gray vinyl to include the Eagle Globe and Anchor underlay was replaced with the upmost quality and care. Pablo and Nic also gave me a couple option to correct the rear window tint in the are of the dot matrix, they ended up cutting out the tint within the dot matrix and replaced it with a vinyl product that looks fantastic. Pablo and Nic set the expectations of the corrections as well as the level of communication that would be done throughout the process. Nic and the crew at Extreme Car Audio exceeded those expectations and the car looks great. I am a true believer that we all make mistakes, we all fail, products fail or expectations are not always clear on either side but I feel it is how you respond to the mistakes or failures that people actually remember. I really would have liked to have this work done to this level the first time but I am very happy with the results. Thank you Pablo, Nic, the Extreme Car Audio crew as well as the ABRA Auto Body shop who took care of the issues with my hood and painstakingly created a 100% perfect color match. Highly recommend both of these businesses and will return as a customer in the future whenever I need the services they provide.
Extremely Disappointed- April of last year I had some vinyl put on my 2006 Corvette by Extreme car audio as well as window tint. Literally two weeks after the vinyl was installed bubbles started to appear in the vinyl on my hood. I reached out to the installer from Extreme Nate and I brought the car back in and Nate tried to pop the bubbles, then Nate said wait a week or so to see if the bubbles would shrink up. They did not and I reached back out and Nate said Extreme would replace the panel on the hood and that he would get it scheduled. By the time Nate got back to me the car was in storage for the winter and bring us to today. Soon as the car came out of storage this year I called and stopped by the Extreme store and discussed the issue with Nic, I have been assured that this would be corrected but I am always pushed off so they can source the vinyl or some reason. The latest visit to the new Extreme location this past Tuesday I was told I had to source the Eagle Globe and Anchor that Extreme sourced the first time to complete my unique embossed look under the vinyl on the hood. Not to mention the rear window tint is uneven and has bubbles as well, when I brought that up they blamed it on the dot matrix and I believe this to be a poor excuse since I have seen many other 2006 Corvettes with rear window tinting that looks great. I have gone far and beyond out of my way to get this resolved without a small claims lawsuit, however I just continue to hear empty promises and no action. They are good at taking your money and that is where the good ends unfortunately. Extreme Car Audio Grand Rapids, Michigan.
